Complaints /Returns and refunds /Cancellations
If there is a delay in collection due to traffic or weather conditions no reimbursement will be due for delays and stress. However, if after a complaint has been lodged and it turns out that it was a fault of Barries Cars Ltd, we will endeavor to make good at a maximum of a full refund of the leg of the journey on dispute depending on the circumstances. In no circumstances must a refusal of payment be made with the driver or arranged discount be made with the driver. Under no circumstances Barries cars Ltd pay for any third party or make donation to any customer who has paid a third party to transport them supplementary to our services, subject to a dispute. Any dispute must be made to our offices at 105 London Road Colchester Essex CO34 0NY or call 01206503155 or by email Barrie@barrieingram.co.uk
There may be an occasion where customers may be asked if they would share a car due to the unfortunate delay of another of our cars which is caused by weather conditions, road conditions, mechanical breakdown or staffing. If this has been a request of Barries Cars Ltd even at short notice (no time limit) to facilitate the guarantee of transport to your destination, Barries Cars Ltd have no obligation to alter the fare or offer compensation. If this has been refused by the customer then no guarantee can be offered for the transport under Barries cars Ltd warranties guarantee. This however must be considered a last resort under extra special circumstances.